Customer Care



All orders, except Sweden and Norway, are shipped with DHL!
In Sweden we use Posten and Schenker, and in Norway we ship with BRING.


All customers get a tracking number so they can follow their package during the whole transit time.
All packages are fully insured for your security. DHL does not deliver on weekends or local holidays.
Please note that it is not possible to have a shipping address that differs from the billing address unless you have an UPS account "My choice".

Customers outside of EU

Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Caliroots. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.